Privacy Policy
Your privacy and the security of your personal data are very important to us. In this Privacy Policy, we transparently explain what information we collect, how we use it, and how we protect it.
Information We Collect
To provide you with the highest quality of service, we collect certain personal information when you request a quote or submit a booking form:
- Personal Details: Your full name, phone number, and email address.
- Event Details: The date of your event, as well as the name and address of the venue.
- Alternate Contacts: The name and phone number of your coordinator or alternate contact person (to ensure we do not disturb you during your celebration).
- Technical Data: When you visit our website, we may collect your IP address and use cookies to tailor your experience and save your preferences.
How We Use Your Information
We use your personal data exclusively to ensure your event runs flawlessly:
- To process your booking, coordinate delivery, and manage the installation of your decor.
- To communicate with you regarding logistics and billing.
- SMS Communications: If you opt into SMS messaging by providing your phone number, we may send you service updates (e.g., delivery status). You may opt out of receiving text messages at any time by replying "STOP". We guarantee that information obtained as part of the SMS consent process will never be shared with or sold to third parties for marketing purposes.
Financial Information & Payments
We accept payments via e-Transfer and credit cards. The security of your financial transactions is our priority. All payment information is transmitted using SSL (Secure Socket Layer) encryption. We do not store any of your credit card information on our servers; it is processed entirely through certified and secure payment processors.
Photography & Media Rights
We take pride in our work and reserve the right to take photos and videos of the installed decor for our portfolio and social media channels. We deeply respect your privacy and guarantee that we will do so without capturing the faces of your guests unless explicit permission is granted.
Data Security & Retention
We have implemented physical, electronic, and managerial processes to secure your personal information from loss, misuse, unauthorized access, alteration, or destruction. Your data is retained only for as long as necessary to fulfill our service obligations or comply with legal requirements.
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal data from children.
Your Rights
In accordance with applicable privacy laws, you have full control over your personal data. At any time, you have the:
- Right of Access: To request access to the personal data we hold about you.
- Right to Rectification: To request that we update or correct your personal data.
- Right to Erasure: To request that we delete your personal data from our systems.
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us directly. We are always here to help.